If your current phone number is in one of our available local number areas, then you should be able to port your current number over to MCSNet Phone to continue using it. The porting process normally takes few weeks to complete. You will have to fill out some forms for the phone porting process.
Check to see if your number can be ported and grab the necessary forms from our phone porting page.
Please use the rate calculator to check the long distance rate to a specified phone number.
You will have to pre-allocate funds to your account before you can make calls to charged destinations.
Due to a high incidence of fraud, calling to some international regions is not supported. List of blocked international destinations.
Online documentation and support for MCSNet Phone can be found in our support section.
MCSNet Phone is a Voice over IP (VoIP) service, where you connect a phone adapter box, provided by MCSNet, to your Internet connection (compatible router required) to use your regular phone through the Internet connection.
Free Long distance is included to the Canadian provinces and the (lower) continental US.
MCSNet Phone is still a developing service from MCSNet, the quality and supplied features of the service may not be anticipated to match that of a conventional land line. MCSNet Phone is only offered for residential use, and is only supported for one line per household.
Free long distance for calls to any of the Canadian provinces as well as the lower continental United States. Rates do apply for calls to the Canadian territories, as well as Hawaii, Alaska, and other American territories. You will have to have some funds allocated to your account before you can make distance calls to cost per minute destinations. If you would like to check the cost for calling a destination, you can enter the phone number in the rate calculator.
Caller ID and Call display is included, but the outgoing caller ID only displays the phone number, it does not send the name.
Call waiting allows you to switch to another call while on the phone. Call forwarding can be setup so that all incoming calls are directed to another phone.
Call features are controlled by logging into the 'my account' page of the MCSNet website, where you can turn on voicemail and set your voicemail password. Another handy feature is the ability to turn on email notification when you receive a voicemail, as well as have the audio file attached to the email so that you can listen to the message from your computer.
Local numbers are available in
Please visit our number portability page for locations where number porting is available.
Call quality will vary. Because the phone will rely upon the Internet, quality may be affected by difficulties with your Internet connection, and heavy use of the Internet connection may limit the phone's communication. The phone will be disrupted if your Internet is disrupted, this includes instances like power outages or hitting your monthly traffic cap for the Internet. Some calls may have an echo, and you should be aware of the possibility of beeping as a result of talkoff (the phone adapter has to translate the tones from a key press to send key press down the line, if a voice on either side of the call is able to hit the same frequencies used for the key press tones (DTMF), then the caller on the other side of the line will hear a beep as if a key was pressed).
You may need to purchase a router if you do not already have one (routers are used when connecting more than 1 device), and some routers are not compatible, they might not allow the phone to communicate as it needs. MCSNet sells a compatible Asus wireless router (RT-N12) for $60 (90 day warranty by MCSNet, 12 month through the manufacturer). There is a list of known compatible and incompatible routers in our support pages here.
Some high speed connections may not be suitable for phone service. Most connections will have a small number of call quality issues, but connections that are more prone to disconnections or interference issues will not be suitable for phone service. A connection must at least be on the Home Lite package to support the speed and usage needed for the phone service.
Outgoing caller ID only displays the phone number, not your name. There can be some quirkiness with outgoing callerID to some destinations, and this is due to the level of cooperation with the destination phone company.
911 does not work the same way as a traditional phone line, and 411 and directory assistance are not available (any charges for services like directory assistance will be applied to the monthly bill).
Only 1 phone line is supplied from the phone adapter, and only 1 phone adapter per IP address. You can feed this line to your existing home phone wiring (disconnect the existing feed first) to distribute this throughout your home, but you will have to do this yourself, as MCSNet does not provide a telephone wiring service. Cordless phone systems can also be used to help distribute the phone throughout your house, but some budget cordless phones are known to have problems and create interference with the Internet, brand name DECT 6.0 phones are recommended.
MCSNet phone does not support faxing. Faxing may not work and is not expected work over VoIP.
Having an alternative phone like a cell phone is a requirement. You will need a way to make calls in the case your MCSNet phone or Internet service goes down.
Collect calling to MCSNet Phone is not supported. There is currently no support to pass on charges from other phone companies to your account, collect calling is not possible.
You cannot choose your new number. Numbers are generated automatically based on the local area for where the number is generated.
Number Porting is free, but it usually takes several weeks to complete, and you must keep the number you want ported over active until this process is complete. See the list on the right side of our phone porting page for a list of supported areas.
MCSNet Phone is not suitable or supported for business use as only 1 phone line per Internet connection is supported at a time.
Calling is unlimited, but MCSNet reserves the right to limit free long distance to 3000 minutes per calendar month
With no minimum contract length, you can cancel at any time. There is no deactivation fee if you return the phone adapter, but be sure to keep the box and accessories intact. If you decide that MCSNet phone is not going to work for you, cancel within the first 30 days for a full refund when you return the phone adapter.
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